This Quick Insight delves deep into the organizational structure and culture of Uganda's High Court, with a specific focus on the application of the HPO Framework. Examining the performance of the High Court provides insights into how structural and cultural adjustments can enhance service delivery in the public sector. The article highlights the challenges faced by Uganda's High Court and offers practical strategies for other government institutions aiming for better performance.
More information
Quality improvement of healthcare organizations has become increasingly important over the past decades. Three healthcare organizations have sought frameworks that can help them enhance their quality and have chosen to apply the HPO Framework. Based on an analysis of the transformation process, the experiences and lessons learned from each organization were identified and summarized in this HPO Quick Insight.
More information
This Quick Insight, centered on boosting customer loyalty, explores the eight key behaviors crucial for nurturing lasting customer relationships in high-performance organizations (HPOs). It emphasizes that customer loyalty is far more significant than mere satisfaction, highlighting specific employee behaviors critical for enhancing customer loyalty and intimacy. These behaviors, encompassing service quality, empathy, trust, and responsiveness, form a comprehensive blueprint for organizations aiming to build strong, enduring relationships with their customers.
More information
HPOs do perform better
A longitudinal study into the effectiveness of the HPO Framework
Applicability of the HPO framework in non-profit organizations
CPCC Zambia: HPO Initiative improves service delivery
Improving Britain’s competitive position
Analysing high performance in the manufacturing industry: the case of WP...
The Road to HPO in the Public Sector in Zambia
From Crisis to All-Time High Performance – Using the HPO Framework...
THE PERFORMANCE EFFECTS OF APPLYING THE HIGH-PERFORMANCE ORGANISATION FR...
10 REASONS WHY ORGANIZATIONS WANT TO BECOME A HIGH PERFORMANCE ORGANIZAT...
How do organisations deal with Corona?
Numbers say it all … or don’t they?
Even more proof: management matters
When is your brain most active?
How high-performing is the HPO Framework?
In high-performance organizations feedback is a sine qua non
Creating social value using the High Performance Organisation Framework
Measuring Organizational Attractiveness
Learnings from a successful transformation to a high‑performance organi...
Impact of structure and culture on organizational performance – th...
Lessons Learned by Organisations during the COVID-19 Pandemic
The relation between manager type and high-performance achievement
Megatrends and Disruptors and Their Postulated Impact on Organizations
Future-Proofing the High-Performance Organization
20% Discount Available on Futurize!
The HPO diagnosis has become “Corona-proof”!
Best full paper Award for the Performance Management track
Extra 2 day HPO Seminar in Athens
The High Performance Organisation Seminar-Conference (Athens – Gre...
HPO at Dutch Embassy in Abu Dhabi (UAE)
CCPC Zambia named one of world’s best competition bodies
HPO breakfast meeting for Managing Directors and CEOs in London
Principle 5 of the HPO manager – creative improvement & fact-...
Can you learn to be a high performance managerial leader?
Principle 4 of the HPO Manager – Externally focused & Internally fo...
Principle 3 of the HPO Manager- improving self and others & high-pe...
Principle 2 of the HPO Manager – informing and dialoguing & f...
Principle 1 of the HPO Manager – future-oriented & steadfast ...
We don’t need fewer managers but more high performance managerial ...
Call to all managers: Would you like to participate in a study focused o...