Investigating the causal link between a management improvement technique and organizational performance
Wednesday, 6 September 2017
The case of the HPO framework Purpose – An important question in contemporary research is: do certain management practices cause better performance or do better performing organizations find it easier to adopt certain management practices? This question is also of importance when applying the high performance organization (HPO) framework, which is a scientifically validated technique designed to achieve […]
Do different generations look differently at high performance organizations?
Tuesday, 14 March 2017
Many researchers argue that the shared values of a generation affect people’s attitude, commitment, and ethics toward work. It is also argued that generational differences may cause tension between employees and with that prevent projects – such as a transition to a high performance organization (HPO) – from being completed successfully. The purpose of this paper is to […]
HPO Diagnosis in 2 minutes (animation)
Tuesday, 28 June 2016
As a manager you do recognize this? No matter how much improvement initiatives you start, it never leads to serious long-term results. Besides, the widely discussed reorganisation leads more often to restlessness and agitation than to actual improvement. Despite the fact that nothing seems to be working, you know that something has to happen […]
What makes the HPO Framework unique?
Wednesday, 16 March 2016
Since the 1960s practitioners and academics alike have become interested in what makes organizations perform better. This ‘quest for excellence’ received a major boost by the work of researchers such as Tom Peters and Jim Collins, who wrote best-sellers on high performance. Since their pioneering work many publications on excellence and high performance have appeared. […]
The Road to HPO in the Public Sector in Zambia
Monday, 12 October 2015
By Tobias Mulimbika, Director of Industry, Ministry of Commerce, Trade and Industry (MCTI) Zambia According to the HPO Center the HPO Framework developed by Dr. André de Waal has been validated in many sectors, including the governmental sector. During these validations, the HPO Center has noticed that governmental institutions often look rather reservedly at the […]
Video: Why some organisations are better at everything.
Monday, 11 May 2015
André de Waal is the world’s leading authority on the behavioural characteristics of organisations that Outperform their peers. His seminal 2010 paper “The Characteristics of High Performance Organisations” was a key influence on the development of the new Investors in People Standard. André de Waal was one of the key-note speakers during the Investors In […]
Creating high performance governmental organizations in Zambia
Monday, 26 January 2015
Abstract The Zambian government stated that the country should become a prosperous middle-income nation by 2030. For this to be achieved strong organizations that create a strong economy are needed. The purpose of this study was to evaluate whether the high performance organization (HPO) Framework, which was developed based on data collected worldwide, could be […]
From Crisis to All-Time High Performance – Using the HPO Framework to Improve Customer Relations at Ziggo
Wednesday, 14 January 2015
By André de Waal, Eric Mooijman en Martine Ferment Guided by a framework detailing the essential characteristics of a high-performing organization, the leaders of the customer relations department of a Dutch communications firm developed a comprehensive strategy for achieving a record level of customer satisfaction while improving employee morale and commitment to organizational objectives. Abstract Realizing […]
The Role of Performance Management in the High Performance Organisation
Monday, 14 July 2014
Conference Paper by André de Waal and Béatrice van der Heijden Purpose: In order to create a High Performance Organization (HPO), managers and employees have to behave in such a way that the objectives and goals of the organization are achieved on a world-class level. In practice, this means that the organization’s performance management system has to […]
Practical application HPO Framework: the HPO diagnosis
Tuesday, 15 April 2014
As it has always been the intention of the HPO Center to make the results of the HPO research tangible and practical for organizations, to allow them to use the HPO Framework for improving themselves, the HPO Center developed an HPO Diagnosis, shown in Figure 2.2. The HPO Diagnosis consists of six consecutive […]