In this blog I tell you all about our research into the success factors of High Performance Organizations and the expected qualities of a manager. I will reveal highlights of my new book and one of the most important HPO factors I will write about is Qualities of a Manager. How I know?
To determine what makes an organization a High Performance Organization I examined 290 international studies that were conducted over the past 30 years in this area. The most common results were then tested in a global study (50 countries) among 1,470 profit, non-profit and government organizations to determine the most important factors. The results were obtained in June 2007. There are five HPO success factors (divided into 35 HPO aspects) that have a direct link to the long-term success of an organization. And the most important success factors are the qualities of a manager.
High qualities of a manager in a glance
The twelve HPO characteristics of qualities of a manager are:
- The manager is trusted by organizational members.
- The manager has integrity.
- The manager is a role model for organizational members.
- The manager applies fast decision making.
- The manager applies fast action taking.
- The manager coaches organizational members to achieve better results.
- The manager focuses on achieving results.
- The manager is very effective.
- The manager applies strong leadership.
- The manager is confident.
- The manager always holds organizational members responsible for their results.
- The manager is decisive with regard to non-performers.
It has to be stressed that the twelve characteristics are valid for everybody in the organization that is a manager (defined here as someone who directs at least one other person), so not only top management. Especially after the de-layering that has taken place on a grand scale in many organizations, middle and lower level managers increasingly play a pivotal role in creating successful organizations.
So this is your challenge: In an HPO the qualities of a manager, on every organizational level, have to be of top-notch quality!
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For more information about the HPO Framework, HPO Diagnosis, our lecturers, HPO Experts, workshops and Master Classes, please contact us (vink@hpocenter.com or T. +31 (0) 35 – 603 70 07).